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Install Problems

CentOS 8 package dependencies​

If you are running a non-standard version of CentOS 8, make sure the following packages required by the Aerospike Enterprise Edition are installed. The version numbers for some packages are also shown.

  • /bin/sh
  • /usr/bin/env
  • config(aerospike-server-enterprise) = 4.8.0.5-1.el8
  • ld-linux-x86-64.so.2()(64bit)
  • ld-linux-x86-64.so.2(GLIBC_2.2.5)(64bit)
  • ld-linux-x86-64.so.2(GLIBC_2.3)(64bit)
  • libc.so.6()(64bit)
  • libc.so.6(GLIBC_2.14)(64bit)
  • libc.so.6(GLIBC_2.17)(64bit)
  • libc.so.6(GLIBC_2.2.5)(64bit)
  • libc.so.6(GLIBC_2.28)(64bit)
  • libc.so.6(GLIBC_2.3)(64bit)
  • libc.so.6(GLIBC_2.3.2)(64bit)
  • libc.so.6(GLIBC_2.3.4)(64bit)
  • libc.so.6(GLIBC_2.4)(64bit)
  • libc.so.6(GLIBC_2.6)(64bit)
  • libc.so.6(GLIBC_2.7)(64bit)
  • libc.so.6(GLIBC_2.8)(64bit)
  • libc.so.6(GLIBC_2.9)(64bit)
  • libcrypto.so.1.1()(64bit)
  • libcrypto.so.1.1(OPENSSL_1_1_0)(64bit)
  • libdl.so.2()(64bit)
  • libdl.so.2(GLIBC_2.2.5)(64bit)
  • libgcc_s.so.1()(64bit)
  • libgcc_s.so.1(GCC_3.0)(64bit)
  • libgcc_s.so.1(GCC_3.3)(64bit)
  • liblber-2.4.so.2()(64bit)
  • libldap-2.4.so.2()(64bit)
  • libm.so.6()(64bit)
  • libm.so.6(GLIBC_2.2.5)(64bit)
  • libpthread.so.0()(64bit)
  • libpthread.so.0(GLIBC_2.2.5)(64bit)
  • libpthread.so.0(GLIBC_2.3.2)(64bit)
  • libpthread.so.0(GLIBC_2.3.4)(64bit)
  • librt.so.1()(64bit)
  • librt.so.1(GLIBC_2.2.5)(64bit)
  • libssl.so.1.1()(64bit)
  • libssl.so.1.1(OPENSSL_1_1_0)(64bit)
  • libssl.so.1.1(OPENSSL_1_1_1)(64bit)
  • libstdc++.so.6()(64bit)
  • libstdc++.so.6(CXXABI_1.3)(64bit)
  • libstdc++.so.6(CXXABI_1.3.8)(64bit)
  • libstdc++.so.6(CXXABI_1.3.9)(64bit)
  • libstdc++.so.6(GLIBCXX_3.4)(64bit)
  • libstdc++.so.6(GLIBCXX_3.4.20)(64bit)
  • libstdc++.so.6(GLIBCXX_3.4.21)(64bit)
  • libstdc++.so.6(GLIBCXX_3.4.9)(64bit)
  • libz.so.1()(64bit)
  • libz.so.1(ZLIB_1.2.0)(64bit)
  • rpmlib(CompressedFileNames) <= 3.0.4-1
  • rpmlib(FileDigests) <= 4.6.0-1
  • rpmlib(PayloadFilesHavePrefix) <= 4.0-1
  • rpmlib(PayloadIsXz) <= 5.2-1
  • rtld(GNU_HASH)

Debian/Ubuntu python3 dependency​

Debian/Ubuntu users - Python3 is not installed if you see the following error during installation:

Installing tools
dpkg -i aerospike-tools-6.0.3.debian10.x86_64.deb
Selecting previously unselected package aerospike-tools.
(Reading database ... 30041 files and directories currently installed.)
Preparing to unpack .../aerospike-tools-6.0.3.ubuntu20.04.x86_64.deb ...
Unpacking aerospike-tools (6.0.3) ...
Setting up aerospike-tools (6.0.3) ...
Installing /opt/aerospike
No Python interpreter found!
dpkg: error processing package aerospike-tools (--configure):
 installed aerospike-tools package post-installation script subprocess returned error exit status 1
Errors were encountered while processing:
 aerospike-tools

Aerospike recommends you use the Docker tools image directly to install the tools package if you are using Docker. Otherwise, to install the tools package manually on a Linux container, see the Python installation instructions for the tools package here.

Debian/Ubuntu python2 dependency for server 5.1.X-5.2.X and tools <= 3.31.0​

Debian/Ubuntu users - if you see the following error during installation:

Installing tools
dpkg -i aerospike-tools-3.31.0.debian10.x86_64.deb
Selecting previously unselected package aerospike-tools.
(Reading database ... 30041 files and directories currently installed.)
Preparing to unpack aerospike-tools-3.31.0.debian10.x86_64.deb ...
Unpacking aerospike-tools (3.31.0) ...
dpkg: dependency problems prevent configuration of aerospike-tools:
aerospike-tools depends on python; however:
Package python is not installed.

dpkg: error processing package aerospike-tools (--install):
dependency problems - leaving unconfigured
Errors were encountered while processing:
aerospike-tools

python2 is not installed. See the Python Package Dependency for .deb Installers article.

/opt/aerospike directory conflict​

If you get the following error during installation (versions up to 3.3.5):

Preparing packages...
    file /opt/aerospike conflicts between attempted installs of aerospike-server-community-3.3.5-1.el6.x86_64 and aerospike-tools-3.2.13-1.el6.x86_64
    file /opt/aerospike/data conflicts between attempted installs of aerospike-server-community-3.3.5-1.el6.x86_64 and aerospike-tools-3.2.13-1.el6.x86_64
    file /opt/aerospike/doc conflicts between attempted installs of aerospike-server-community-3.3.5-1.el6.x86_64 and aerospike-tools-3.2.13-1.el6.x86_64

Rerun the rpm command using the --force option:

sudo rpm -i aerospike-server-community-<version>.el6.x86_64.rpm --force

Directory and file conflicts require manual uninstall​

If you have installed some previous versions of Aerospike or Citrusleaf, there may be conflicts.

For a perfect installation, we recommend checking for, and removing, older versions of Aerospike and Citrusleaf. This is not necessary for recent versions of Aerospike, but may be required for some older versions of Aerospike or Citrusleaf.

In Debian and Ubuntu,

sudo dpkg -l | fgrep aerospike
sudo dpkg -l | fgrep citrusleaf
sudo dkpg -r < package name >

In RedHat and Centos,

sudo rpm -qa | fgrep aerospike
sudo rpm -qa | fgrep citrusleaf
sudo rpm -e < package name >

SELinux prevents adding user/group aerospike/aerospike​

If you see the following error during installation:

Preparing packages...
Installing /opt/aerospike
Adding group aerospike
Adding user aerospike
useradd: cannot create directory /opt/aerospike
error: %pre(aerospike-tools-3.2.13-1.el6.x86_64) scriptlet failed, exit status 12
error: aerospike-tools-3.2.13-1.el6.x86_64: install failed
Adding group aerospike
groupadd: group 'aerospike' already exists
Adding user aerospike
useradd: cannot create directory /opt/aerospike
error: %pre(aerospike-server-community-3.3.5-1.el6.x86_64) scriptlet failed, exit status 12
error: aerospike-server-community-3.3.5-1.el6.x86_64: install failed

Use sestatus to determine the configuration for SELinux. If the mode is enforcing, you will need to disable it.

Disable SELinux during the installation process where the user and group are created. You can re-enable it later.

Some distributions support disabling SELinux temporarily:

sudo setenforce 0

To re-enable:

sudo setenforce 1

To quickly check:

getenforce

To disable SELinux permanently, edit the file /etc/selinux/config and reboot. You may need to create this directory and file if it does not exist.

sudo vi /etc/selinux/config

The contents of the file should set SELINUX to disabled instead of enforcing:

SELINUX=disabled 
SELINUXTYPE=targeted
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